Acceptable Use Policy

Roomiva · Version 2026-09-06.1 · Effective 6 September 2026

This policy says what you may and may not upload or ask for. It is part of the Terms of Service. The operator ("we") is identified in the Operator details at the end of this document.

1. What the service is for

Roomiva is for visualising design ideas for spaces: rooms, the outside of buildings, walls and gates, gardens, balconies and terraces. Upload photographs of spaces you have the right to use, and ask for design changes within them.

2. Your content: what you must have

You may upload a photo only if:

• you own it, or have permission from whoever does, to use it in this way;
• any identifiable person in it has consented to being uploaded and to designs being made from the image — keep people out of the frame where you can;
• any private property in it that is not yours is shown with the owner's or occupier's consent;
• it does not contain anything listed in §3.

The app tells you to keep people, pets, screens and documents out of the shot. That is advice for your privacy as much as anyone else's.

3. Prohibited content and conduct

You must not upload, request, or use the service to produce:

• Content you have no right to use — including photos taken from listings, brochures, other apps or other people without permission, and anything that infringes copyright, trade marks or other intellectual-property rights.
• Images of people without consent, and any image of a person that is intimate, sexual, demeaning or used to harass, intimidate or deceive.
• Content involving minors in any sexual or exploitative context.
• Illegal surveillance — photos taken by intruding on private property, or of the inside of someone's home without their consent, or otherwise obtained unlawfully.
• Abusive, hateful, violent, extremist or otherwise unlawful imagery or requests.
• Deceptive material — designs presented to others as real photographs, surveys, plans, valuations or professional advice, or used to misrepresent a property in a sale, letting or insurance claim.
• Anything that would break the law where you are or where we operate.

You must not:

• attempt to bypass or manipulate the safety systems — the content checks, the structural checks, the prompt sanitisation, or the provider's own refusals — including by writing instructions designed to change what the model is told to do;
• ask the service to do what it refuses to do: move, remove or add walls, columns, floors, roofs or openings, or otherwise change the structure of a building;
• probe, scan, overload or attack the service, its API, its storage or its providers; exceed rate limits deliberately; or use automation to generate designs at scale;
• share, sell or lend your account, use another person's account, or create accounts to evade an allowance, a suspension or a limit;
• reverse-engineer the app or the API except where the law permits it regardless of this term.

4. What we do about it

We do not review uploads before they are processed. We may remove or refuse content, cancel a job, suspend or close an account, and decline a refund of consumed allowance, where we reasonably believe this policy has been broken. Our AI provider may also refuse an image on its own safety grounds; when that happens the app tells you and nothing is charged for that design.

If a report about a result shows a breach of this policy by another user, we act on it as above. We may keep a record of the breach for as long as the Privacy Policy allows for audit events.

5. Reporting

Report a result from the design screen, or contact the support address in the Operator details.

6. Operator details

• Operator: iClick Solutions Inc.
• Registration: State of Delaware, Secretary of State, Division of Corporations — File Number 6657647; filed March 7, 2022.
• Address: 651 N Broad St, Suite 201, Middletown, Delaware 19709, United States
• Country: United States
• Governing law and courts: The laws of the State of Delaware, United States; the state and federal courts located in Delaware
• Support: support@roomivaapp.com
• Privacy contact: support@roomivaapp.com
• Grievance officer / DPO: Viren Makkar, vmakkar@iclicksolutions.us
• EU / UK representative: Viren Makkar, vmakkar@iclicksolutions.us (for the EU and the UK)
• Database and storage region (Supabase): us-east-1 (North Virginia)
• API hosting: Render Services, Inc. — Frankfurt (EU) region, for the API, the worker and the retention job (render.yaml)
• Server log retention: Server request logs are held by Render Services, Inc. in its log store for the retention period of the Render workspace tier in use (7 days on the Hobby tier, 14 days on Pro), then deleted. No log stream to any other provider is configured.
• Sign-in email delivery: Custom SMTP via Resend (Resend, Inc.), Tokyo (ap-northeast-1) sending region; sender no-reply@send.roomivaapp.com
• AI provider terms and data use (Google Gemini API; OpenAI API): Google Gemini API, paid tier (billing enabled): under the Gemini API Additional Terms for paid services, Google does not use prompts or responses to improve its products. OpenAI API, standard paid access: under the OpenAI API data-usage terms, content sent to the API is not used to train or improve OpenAI models unless the customer opts in, which we have not; abuse-monitoring logs are retained for up to 30 days.
• Data-processing agreements: OpenAI: Data Processing Addendum executed by iClick Solutions Inc. on 2026-09-20 (DocuSign envelope E6FAD23DD4D288A181516FF270372C69); the countersigned copy is held by the operator. Supabase, Render, Resend, Google (Gemini API) and RevenueCat: the data-processing terms of each form part of the agreement accepted when the account was created and require no separate signature.