Terms of Service

Roomiva · Version 2026-09-06.1 · Effective 6 September 2026

These terms are the agreement between you and the operator of Roomiva ("we", "us"), identified in the Operator details section at the end of this document. By using the app you accept them. If you do not accept them, do not use the app.

Read them with the Privacy Policy, the Subscription & Free Trial Terms, the AI Design Disclaimer and the Acceptable Use Policy, which are part of this agreement.

1. What the service is

Roomiva takes a photograph of a space — a room, the outside of a house, a wall or gate, a garden — and produces conceptual visualisations of how it could look, using an artificial-intelligence image model. The service is designed to keep the structure in your photo where it is and to change only what sits within it.

The result is an illustration, not a plan. Section 6 and the AI Design Disclaimer say what that means.

2. Accounts

You can use the app as a guest. A guest account is a real account with its own private data; it lives on the device it was created on.

If you choose Continue with email, we send a secure sign-in link to the address you enter and sign you into the account for that address — an existing one if you have used it before, a new one otherwise. Everything you made as a guest on that device is moved into that account. You are responsible for keeping access to that email address; it is the only way back into the account.

You must not use someone else's email address, share an account, or attempt to access an account that is not yours.

3. Eligibility

You must be old enough to enter a binding contract where you live to accept these terms and to buy a subscription. The service is not directed at children under 13.

4. Your content

You keep what you own. You retain all rights you have in the photos and other content you upload ("your content"). We claim no ownership of it.

The licence you give us. So that we can run the service, you grant us a non-exclusive, worldwide, royalty-free licence to store, copy, re-encode, transmit, process, and display your content, and to send it to the processors named in our Privacy Policy, solely to provide, secure and improve the service for you. This licence ends when your content is deleted from our systems, except for copies in backups that are deleted on their normal cycle and records we must keep by law.

What you promise about it. By uploading content you confirm that:

We do not review uploads in advance. We may remove content, or refuse to process it, when we believe it breaks these terms, the Acceptable Use Policy or the law, and our AI provider may refuse an image on its own safety grounds.

5. Generated designs

We make the designs generated for you available for you to view, save, share and use. Two limits on that, stated plainly:

We may use generated designs, with the photo and any identifying detail removed, to investigate a report you or another user files about a result.

6. What the designs are not

The designs are conceptual and illustrative. We are not an architect, engineer, structural consultant, contractor, quantity surveyor, electrician, plumber, planning consultant or safety professional, and the service gives no professional advice.

Generated dimensions, proportions, materials, products, prices, costs, structural feasibility, and compliance with building codes, planning rules or safety regulations may be inaccurate. The app tries to keep the structure in your photo unchanged, and checks for it, but an AI output still requires human verification: it can be wrong in ways that look convincing.

Consult a qualified professional before any construction, demolition, electrical, plumbing, gas, structural, load-bearing, fire-safety or accessibility work. Do not rely on a design to decide whether work is permitted, feasible, safe or affordable. The AI Design Disclaimer sets this out in full.

7. Subscriptions and free trials

Some features need a paid subscription bought through Apple or Google. The Subscription & Free Trial Terms cover prices, renewal, trials, cancellation and refunds. In short: the store charges you; the subscription renews automatically unless you cancel it in your store account; a free trial, when the store offers you one, converts to a paid subscription when it ends unless you cancel first; and deleting your app account does not cancel a store subscription.

8. Acceptable use

The Acceptable Use Policy is part of these terms. Among other things it prohibits uploading content you have no right to upload, images of people without their consent, abusive or unlawful imagery, illegal surveillance, and any attempt to bypass the app's safety systems or to overload the service.

9. Our service to you

We will provide the service with reasonable skill and care. We may change or withdraw features, and we may suspend the service for maintenance or for security reasons. We may set and change allowances (for example how many designs a plan includes per month); the current allowance is shown in the app.

We may suspend or close an account that breaks these terms, the Acceptable Use Policy or the law, or that we reasonably believe is being used to attack the service. Where we can, we will tell you why.

10. Ending the agreement

You can stop using the app at any time, and you can delete your account from Settings → Legal & Privacy → Delete account or from the public deletion page. Deletion is described in the Data Retention & Deletion document. It does not cancel a store subscription.

11. Liability

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by the law that applies to you, including for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

Subject to that: the service is provided as a design-visualisation tool and we are not liable for any loss arising from reliance on a design for construction, purchasing, valuation, planning, safety or any other decision that a qualified professional should inform; for loss of data you did not keep a copy of; for loss of profit or business; or for indirect or consequential loss. Where the law allows a cap, our total liability to you for all claims arising out of the service in any twelve-month period is limited to the amount you paid us for the service in that period.

12. Indemnity

If someone brings a claim against us because your content broke §4 or the Acceptable Use Policy — for example because you had no right to upload a photo — you will compensate us for the reasonable costs of dealing with it, to the extent the law where you live allows.

13. Changes to these terms

We may change these terms. When a change matters we will publish the new version at the public URL, show the new version number and effective date in the app, and ask you to accept it before your next upload where the change requires acceptance. Continuing to use the app after a change takes effect means you accept it; if you do not, stop using the app and delete your account.

14. Law and disputes

The law that governs these terms, and the courts or other forum that decide disputes under them, are stated in the Operator details. These terms contain no arbitration clause and no class-action waiver unless the Operator details expressly add one.

If any part of these terms is found unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. These terms, with the documents they incorporate, are the whole agreement between you and us about the service.

15. Contact

Questions about these terms go to the support contact in the Operator details.

16. Operator details